Privacy Policy

Alteus Clinic Bank App perceives the significance of keeping up with your security. We esteem your security and value your confidence in us.

Comprehensive Disclosure :
How our app accesses, collects, uses, and shares user data.
This include:
1. Accessing your realtime location in background which is the core function of the App to share with the relatives or parent whenever you as a user click or touches the SoS help button.

This process of getting your personal data of your current location is important to share with the list of person whom you have added in your own emergency contact list. These people will receive the sms having your location in google map link to reach your place to provide the medical support.

2. Duing the process of registration,we collect your personal data including name, gender, address and mobile number only for the purpose of the basis information required for the core functionality of the App.

3. This data will not be share with any third party or not going to utilized for any commercial activities,nor advertisement or promotion.
4. In case the user want to delete the information provided during the registration can write an email to bd@tecvertex.com to complete delete the records from our database. The same request will be processed with in 24 hours of receiving the email request and will share the acknowledgement with the requested user/person.

5. Incase the user doesn't use the App more than 12 months, the data will be deleted from our database and cannot be accesses or restored/retrieved.

Legal - Privacy - Data Collection and Storage

The features of the App requires following information/data to access from your device. Clinic Bank App would like to access below features

1. App would like to access Camera : To take the photos of the Clinic inside facility and Signboard, so that the user can have a clear visibility and understanding of the Clinic and facilities available.

2. App would like to access Location/GPS : To record the exact location of the clinic , so that it will be easy for the user to follow the direction/map to reach to the clinic without any route/direction confusion.

Requests for permission and APIs that access sensitive information

This App requests for permission and APIs that access sensitive information that make sense to users. This App only request permissions and APIs that access sensitive information that are necessary to implement current features or services in Medistat Seizure app that are promoted in Google Play listing. Medistat Seizure App doesn't not use permissions or APIs that access sensitive information that give access to user or device data for undisclosed, unimplemented, or disallowed features or purposes. Personal or sensitive data accessed through permissions or APIs that access sensitive information may never be sold nor shared for a purpose facilitating sale.

Request permissions and APIs that access sensitive information to access data in context (via incremental requests), so that users understand why your app is requesting the permission. Use the data only for purposes of core functionality of the App.

Restricted Permissions : Location Permissions Since the core function of the App is to share the location with the family members, the App is using the Restricted permissions.
These permissions are due to the following additional requirements and restrictions:
1. Accessing location in the foreground & background as core function of the App only after the consent initiation by the user itself.
2.The use of foreground & background service are initiated as a continuation of an in-app, user-initiated action
3.The use of foreground & background service will be be terminated immediately after the application completes the intended use case of the user-initiated action.

WHAT DATA WE MAY COLLECT

Based on whether you are a Visitor, Customer or User, the type of data we collect and the purpose for which we use it will differ as mentioned hereinafter-

Contact information

We might collect information including but not limited to your name, email, mobile number, phone number, location, street, city, state, pincode, country and IP address other necessary details of you or your representative.

Payment and billing information

We might collect your billing name, billing address and payment method. We Never collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website.

Information you post

We collect information you post in a public space on our website or on a third-party social media site.

Demographic information

We may collect demographic information about you, services you like, services you intend to buy, services you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

Other information

How you behave in the relevant product environment and use the features;
How you behave on the Website, (what pages you land on, how much time you spend, etc.);
What device you use to access the Website/App and its details (model, operating system, etc.);
Cookies and Web Beacon data;
If you submit an inquiry through the Website, we will ask for your: Name; and e-mail.
Data from third parties who have your explicit consent to lawfully share that data;
SMSs that you send or receive on your Device from your existing and prospective customers (“Leads”) if you have opted for the same in the relevant section of the App;
Phone call logs to record your call activities with Leads (i.e. call time, duration, phone number of relevant Lead) if you have opted for the same in the relevant section of the App; and
Emails that you send and receive for the purpose of reading them to sync with your Leads, if you have opted to sync your email with your Alteus Clinic Bank App account using our Email Sync App. If you do choose to activate SMS and Call Log parsing or E-mail Sync to improve your experience, you can be sure that we will never collect or store any information that does not pertain to Leads.
Credit Card/Debit Card/Other Payment Mode information to check your financial qualifications, detect fraud and facilitate payments for our Services.
If you use our website, we may collect information about your IP address and the browser you're using.
We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us.
We might also collect the type of mobile device you are using, location or the version of the operating system your computer or device is running.

HOW AND WHY WE USE IT

To contact you
We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes or for better services.
To respond to your requests or questions
We might use your information to confirm your registration for a service. We collect customer/user data in order to help you register for and facilitate provision of our Services.
To improve our products and services
We might use your information to customize your experience with us. This could include displaying content based upon your preferences. In the event you report an issue with a Service, we may also screen/video record your Device only when you use the App for a limited time period to help us better understand how to address the issue.

To look at site trends and customer interests

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We use visitor information to analyse and identify your behaviour and enhance the interactions you have with the Website. We may also conduct anonymized usage behaviour analysis at the aggregate level to determine how the features of a particular Service are being used.
We use information for security purposes
We may use information to protect Alteus Clinic Bank, our customers, or our websites.
We use information for marketing purposes
We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. If you submit your details and give us your consent, we may use your data to send you emails/newsletters, re-target Alteus Clinic Bank App advertisements or re-market our Services/Products using services from third-parties like…………... Facebook and Google. We will occasionally send you emails regarding changes or updates to the Service that you are using.

To send you transactional communications

We might send you emails or SMS about your account. We use information as otherwise permitted by law. Sharing of information with third-parties
1. Who perform services on our behalf
  
  We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
2. Our business partners
  
  This includes a third party who provides or operates or supports our service. Our partners use the information we give them as described in their privacy policies.
3. In order to comply with the law or to protect ourselves
  
  We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
4. Any successor to all or part of our business
  
  For example, if part of our business is sold we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.
  
  Payment
We also use customer data to enable customers to make payments for our Services. We use a third-party service provider to manage payment processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of payment processing on our behalf.
How we collect information in different ways
1. We collect information directly from you
  
  We collect information directly from you when you register/subscribe for an account. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties

For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

RETENTION OF PERSONAL INFORMATION

We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.
We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.
If you are a Customer, please be advised that: (i) you will need to inform your Leads about how you store and deal with any data you collect from them using one of our Services, in compliance with applicable laws including the GDPR; and (ii) after you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you (including Lead information) from our servers.

TRACKING BY OUR ADVERTISEMENT PARTNERS

Upon receiving your specific consent, we may share the data we collect from Cookies or Web Beacons with our advertisement partners to track your visits, establish your non-personal identity and present you with targeted advertisements & requirements about our Services.
PERSONS UNDER THE AGE OF 18

Alteus Clinic Bank App does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible.
THIRD PARTY LINKS

We may display links to third-party websites or applications on our Website or App for advertising or providing you with relevant content. We will not be responsible for such third-party websites or applications if you choose to access them. If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Email Opt-Out

You can opt out of receiving our marketing emails, To stop receiving our promotional emails, click on the unsubscribe link in marketing email. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
1. Governing law
  
  If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's TERMS & CONDITION. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. Jurisdiction shall be at the court of Hyderabad, Telangana.

Acknowledgement

By using the Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.
If you have any questions about how we handle user data and personal information, feel free to contact us. If you do not agree with the Policy, please do not use or access the Platform.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Compelled Disclosure

In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:

Under applicable law or to respond to a legal process, such as a search warrant, court order;
To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
To investigate fraud or violation of our Policy;
If required in connection with legal proceedings brought against Alteus Clinic Bank App, its officers, employees, affiliates, customers or vendors;
To establish, exercise, protect, defend and enforce our legal rights.

SECURITY OF YOUR PERSONAL INFORMATION

We implement industry-standard technical and organizational measures by using a variety of security technologies and procedures to preserve the integrity and security of all information & protect your data from unauthorized access, use, loss, destruction or disclosure. When we collect particularly sensitive data (such as a credit card number or your geo-location), it is encrypted using industry-standard cryptographic techniques including but not limited to SSL, TLS, RSA, and AES.

Your password is your first line of defense once you set up an Alteus Clinic Bank App account, so we recommend that you set a strong password which you never share with anyone and ensure you sign out of your Alteus Clinic Bank App.

However, no security system is impenetrable and we cannot guarantee the security of our systems account once you have used that same.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. M.Srinivas
Regd. Address : #49-20, Road no 1, Cherukupally Colony,IDPL Chintal,Qutubulapur, Hyderabad 500054.
Phone: +91 7397 99 4001
Email: bd@tecvertex.com

If you have any questions about this Policy or other privacy concerns, you can also email us at bd@tecvertex.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Updates to this policy

We may occasionally make changes to the Policy. If we do any material changes, we shall notify either by sending you an email or sending you a notification through the Alteus Clinic Bank App App as required by Law. We will also post an updated copy on our website. Please check our site periodically for updates.

CONTACT US

Mobile : +91 7397 99 4001

Email : bd@tecvertex.com

ADDRESS

#49-20, Road no 1, Cherukupally Colony,
IDPL Chintal,Qutubulapur, Hyderabad 500054.

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