Privacy Policy

IOFC App perceives the significance of keeping up with your security. We esteem your security and value your confidence in us.

Comprehensive Disclosure :
How our app accesses, collects, uses, and shares user data.
This include:
1. Accessing your realtime location in background which is the core function of the App to share with the relatives or parent whenever you as a user click or touches the SoS help button.

This process of getting your personal data of your current location is important to share with the list of person whom you have added in your own emergency contact list. These people will receive the sms having your location in google map link to reach your place to provide the medical support.

2. Duing the process of registration,we collect your personal data including name, gender, address and mobile number only for the purpose of the basis information required for the core functionality of the App.

3. This data will not be share with any third party or not going to utilized for any commercial activities,nor advertisement or promotion.
4. In case the user want to delete the information provided during the registration can write an email to bd@tecvertex.com to complete delete the records from our database. The same request will be processed with in 24 hours of receiving the email request and will share the acknowledgement with the requested user/person.

5. Incase the user doesn't use the App more than 12 months, the data will be deleted from our database and cannot be accesses or restored/retrieved.

Requests for permission and APIs that access sensitive information

This App requests for permission and APIs that access sensitive information that make sense to users. This App only request permissions and APIs that access sensitive information that are necessary to implement current features or services in Medistat Seizure app that are promoted in Google Play listing. Medistat Seizure App doesn't not use permissions or APIs that access sensitive information that give access to user or device data for undisclosed, unimplemented, or disallowed features or purposes. Personal or sensitive data accessed through permissions or APIs that access sensitive information may never be sold nor shared for a purpose facilitating sale.

Request permissions and APIs that access sensitive information to access data in context (via incremental requests), so that users understand why your app is requesting the permission. Use the data only for purposes of core functioanlity of the App.

Restricted Permissions : Location Permissions Since the core function of the App is to share the location with the family members, the App is using the Restricted permissions.
These permissions are due to the following additional requirements and restrictions:
1. Accessing location in the foreground & background as core function of the App only after the consent initiation by the user itself.
2.The use of foreground & background  service are initiated as a continuation of an in-app, user-initiated action
3.The use of foreground & background service will be be terminated immediately after the application completes the intended use case of the user-initiated action.

 WHAT DATA WE MAY COLLECT

Based on whether you are a Visitor, Customer or User, the type of data we collect and the purpose for which we use it will differ as mentioned hereinafter-                

We may collect demographic information about you, services you like, services you intend to buy, services you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also. 

  1. How you behave in the relevant product environment and use the features;

     
  2. How you behave on the Website, (what pages you land on, how much time you spend, etc.);
     
  3. What device you use to access the Website/App and its details (model, operating system, etc.);
     
  4. Cookies and Web Beacon data;
     
  5. If you submit an inquiry through the Website, we will ask for your: Name; and e-mail.
     
  6. Data from third parties who have your explicit consent to lawfully share that data;
     
  7. SMSs that you send or receive on your Device from your existing and prospective customers (“Leads”) if you have opted for the same in the relevant section of the App;
     
  8. Phone call logs to record your call activities with Leads (i.e. call time, duration, phone number of relevant Lead) if you have opted for the same in the relevant section of the App; and
     
  9. Emails that you send and receive for the purpose of reading them to sync with your Leads, if you have opted to sync your email with your IOFC App account using our Email Sync App. If you do choose to activate SMS and Call Log parsing or E-mail Sync to improve your experience, you can be sure that we will never collect or store any information that does not pertain to Leads.
  10. Credit Card/Debit Card/Other Payment Mode information to check your financial qualifications, detect fraud and facilitate payments for our Services.
     
  11. If you use our website, we may collect information about your IP address and the browser you're using.
     
  12. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us.
     
  13. We might also collect the type of mobile device you are using, location or the version of the operating system your computer or device is running. 

HOW AND WHY WE USE IT

  1. To contact you
    We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes or for better services.
     
  2. To respond to your requests or questions
    We might use your information to confirm your registration for a service. We collect customer/user data in order to help you register for and facilitate provision of our Services.
     
  3. To improve our products and services
    We might use your information to customize your experience with us. This could include displaying content based upon your preferences. In the event you report an issue with a Service, we may also screen/video record your Device only when you use the App for a limited time period to help us better understand how to address the issue.

 

  1. To look at site trends and customer interests

    We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We use visitor information to analyse and identify your behaviour and enhance the interactions you have with the Website. We may also conduct anonymized usage behaviour analysis at the aggregate level to determine how the features of a particular Service are being used.
     
  2. We use information for security purposes
    We may use information to protect      IOFC, our customers, or our websites.
  3. We use information for marketing purposes
    We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. If you submit your details and give us your consent, we may use your data to send you emails/newsletters, re-target     IOFC App advertisements or re-market our Services/Products using services from third-parties like…………... Facebook and Google. We will occasionally send you emails regarding changes or updates to the Service that you are using. 

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. 

  1. We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.
     
  2. We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.
     
  3. If you are a Customer, please be advised that: (i) you will need to inform your Leads about how you store and deal with any data you collect from them using one of our Services, in compliance with applicable laws including the GDPR; and (ii) after you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you (including Lead information) from our servers. 
  1. By using the Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.
     
  2. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.
     
  3. If you have any questions about how we handle user data and personal information, feel free to contact us. If you do not agree with the Policy, please do not use or access the Platform.
     
  4. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. 
  1. Under applicable law or to respond to a legal process, such as a search warrant, court order;
     
  2. To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
     
  3. To investigate fraud or violation of our Policy;
     
  4. If required in connection with legal proceedings brought against IOFC App, its officers, employees, affiliates, customers or vendors;
  5. To establish, exercise, protect, defend and enforce our legal rights. 


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Updates to this policy

  CONTACT US

Mobile    :           +91  7397 99 4001

Email        :          bd@tecvertex.com

ADDRESS

#49-20, Road no 1, Cherukupally Colony,
IDPL Chintal,Qutubulapur, Hyderabad 500054.

Copyright 2023 © Tecvertex Inc. All Rights Reserved.

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